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Whether you need IT support on a regular basis or are just looking for some extra help with a one-time project, Atvantage has the right people, experience and technology to get the job done. While many of our clients use us as their full-time IT department, many others call us only when they need assistance with a special project, or when their internal IT personnel need an escalation resource. Our staff of highly trained technology professionals have the education and real-world experience to handle virtually any IT task.

Remote support services are provided via phone or email by our Help Desk Support Team. Our experience has shown that most issues can be resolved remotely without requiring an on-site visit. For issues that do require on-site service, our skilled Field Engineers are available on an hourly or daily basis.

Here are just a few of the projects our engineers have completed:

  • Server OS implementation and upgrades for Microsoft, Novell, IBM, and Red Hat Linux

  • Multi-Platform Backup & Disaster Recovery Planning and Execution

  • Email platform migrations including Lotus Notes, Microsoft Exchange server, Imail,  and Unix/Linux based Sendmail.

  • Microsoft Cluster Server deployment

  • Internet Security design and implementation with technologies from  Cisco, SonicWall, Watchguard, Fortinet, Netopia, Microsoft and many others.

  • Server security hardening and vulnerability testing for large banking organizations.

  • Wireless solutions for both long and short distance environments

  • Hosted Web, Email, Application, and Server Co-location

  • Active Directory planning and deployment

  • ASP model design and deployment for software manufactures

  • Client side network certification for ASP providers

 

Pricing


Below are our standard published rates for 2006. Please note that significant discounts are available for clients that subscribe to any of our managed service programs and for large-scale projects.

 

Type of Support Hourly Rate Daily Rate
Help Desk Support $85 N/A
On-site Support (Field Engineer) $95 $750
On-site Support (Sr. Field Engineer) $125 $950

 

 

 
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